Refund & Cancellation Policy
Consultations and personalized digital services are generally non-refundable once confirmed. Physical products are handled through a replacement-first return process for verified wrong, damaged, defective, or undelivered orders.
Important Notice
Consultations are final; eligible physical product issues are reviewed for replacement or refund.
Policy Overview
Understanding our refund and cancellation terms for a transparent consultation experience
Service Refund Policy
Due to the personalized and time-sensitive nature of astrological consultations, digital reports, memberships, and remedy guidance, these payments are final once work has begun or access has been provided. For physical products, we first attempt replacement where a claim is verified and eligible.
Physical Product Returns
Return or replacement requests for delivered physical products must be raised within 7 days from delivery, unless a longer period is required by law. We first attempt to replace the same product or SKU. Refunds apply only when replacement is unavailable, impractical, or legally required.
- Wrong item sent, supported by photos and unboxing video.
- Item damaged in transit or demonstrably defective on delivery.
- Item materially different from the listing, excluding natural variations disclosed in product descriptions.
- Courier-confirmed non-delivery or lost shipment where replacement cannot be provided.
Evidence & Condition Requirements
For wrong, damaged, missing, or defective delivered items, a clear, continuous, time-stamped unboxing video showing the sealed package being opened is required. Claims without adequate evidence may be denied.
- Returned items must be unused and in original condition unless defective.
- Original packaging, instructions, accessories, certificates, and tags must be included where applicable.
- Unauthorized returns may be refused or returned to sender.
- Customer-caused damage, missing contents, or use after delivery may lead to rejection or partial resolution.
Refund Method, Deductions & Timelines
Approved refunds are issued to the original payment source where possible. If the original instrument is unavailable or a partial promotional resolution is appropriate, we may offer store credit where permitted by law.
- Original payment refunds typically take 3 to 7 business days after approval, depending on the payment provider and bank.
- Return shipping, reshipping, handling, and payment gateway fees may be deducted unless the issue is a verified SBAC error or courier-confirmed non-delivery.
- A restocking or handling deduction up to 10% may apply where permitted for items returned with missing packaging, signs of use, missing accessories, or special handling requirements.
How to Raise a Product Claim
Contact us before sending any item back. Our team will review your order and guide you through the next step.
- Share your order number, registered email or phone number, and a clear description of the issue.
- Attach photos and the required unboxing video for wrong, damaged, missing, or defective delivered items.
- Do not initiate a chargeback before contacting support; fraudulent, abusive, or premature chargebacks may result in account restrictions and denial of future service.
Astromani Healing: Gemstones, Rudraksha & Made-to-Order Jewellery
Astromani Healing is a registered trademark and is the brand under which Sachin Bhatiaa Astrology Center sells energized gemstones, Rudraksha, and jewellery. These terms apply in addition to the physical product terms above; where they conflict, the terms in this section apply to shop orders.
Natural variation is not a defect
- Gemstones and Rudraksha are natural materials. Colour, tone, inclusions, banding, surface texture, mukhi lines, and exact weight vary between pieces and from any photograph or illustration shown on the site. This is inherent to the material and is not a defect.
- Carat weight is supplied within a normal tolerance for the trade. Where a certificate is provided, the certificate governs the stone's description.
- A gemstone or Rudraksha is a traditional remedial and spiritual item. No specific astrological, financial, medical, or personal outcome is promised, and no refund is available on the basis that an expected outcome did not occur.
Made-to-order and energized pieces
- Pieces set in a pendant, ring, or bracelet are crafted to the metal, size, and carat weight you choose, so they are made for you alone. Once crafting has begun they cannot be cancelled, and they are returnable only where the item is wrong, damaged, defective, or materially different from the listing.
- An incorrect size chosen at checkout is not a defect. We will resize where the design allows, at your cost. Please confirm your size before ordering.
- Energization is a ritual service performed on your item before dispatch. Once performed it cannot be reversed or refunded separately from the item.
- Loose stones and unstrung beads may be returned within 7 days of delivery if unused, unset, and in original sealed condition with all packaging and certificates, supported by the required unboxing video.
Refunds, replacement and how we resolve
- We resolve verified claims by replacing the piece first. Where replacement is not possible, an approved refund is issued to your original payment method through our payment provider, normally within 3 to 7 business days of approval.
- For an item reported as not delivered, we verify with the courier before dispatching a replacement or issuing a refund. The unboxing video is not required for a non-delivery claim.
- Return shipping, reshipping, handling, and payment gateway fees may be deducted, except where the issue is a verified error on our side or a courier-confirmed non-delivery.
- Damage caused by misuse, impact, chemical or water exposure beyond the care instructions, or repair and resizing by anyone other than us is not covered.
- A gemstone should suit your birth chart. If you are unsure whether a stone is right for you, please take a consultation before buying; an unsuitable choice made without consultation is not a ground for refund.
- Nothing in this policy limits any rights available to you under applicable law.
Time & Preparation
Our astrology service dedicates significant time to research and prepare personalized insights for each consultation. This preparation begins immediately upon booking confirmation and cannot be repurposed for other clients.
Spiritual Energy
Vedic astrology consultations involve spiritual alignment and energy preparation. Once this process begins, the dedicated spiritual energy cannot be transferred or refunded.
Limited Availability
We have limited consultation slots. When you book and confirm an appointment, you're reserving valuable time that could have been allocated to another client.
Quality Assurance
This policy ensures we maintain the highest quality of service by attracting committed clients who value our expertise and are serious about their spiritual journey.
Booking Guidelines
Important information about booking and payment terms
Before Booking
- Review service details and pricing carefully
- Ensure you have accurate birth details ready
- Check your schedule for the consultation time
- Have payment method ready for immediate processing
After Booking
- Receive confirmation email with consultation details
- Payment is processed immediately and is non-refundable
- Consultation time is reserved exclusively for you
- Astrologer begins preparation for your session
Rescheduling & Cancellations
Limited options available for changes to confirmed bookings
Rescheduling Policy
Rescheduling is possible only under exceptional circumstances and must be requested at least 48 hours before the scheduled consultation time.
Note: Rescheduling may incur additional fees and is subject to astrologer availability. The original payment remains non-refundable.
Cancellation Timeline
of booking
before consultation
before consultation
Special Circumstances
Exceptional cases where we may consider alternatives to our standard policy
Exceptions
In rare circumstances, we may consider exceptions to our no-refund policy. These are evaluated on a case-by-case basis.
- Technical issues preventing consultation delivery
- Medical emergencies of the astrologer
- Natural disasters or force majeure events
Quality Guarantee
While personalized consultations and digital deliverables are generally non-refundable once work begins, we are committed to providing exceptional service quality and value.
- Detailed consultation recordings provided
- Comprehensive written reports included
- Follow-up support for clarification
- Satisfaction guarantee through service quality
Questions About Our Policy?
If you have any questions about our refund and cancellation policy, please don't hesitate to contact us.